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A day in the life of a Funeral Director


Many of our customers often ask us what a typical day in the life is as a funeral director. The quick answer is that no two days are ever the same. We are available twenty-four hours a day for our clients, and we never know what to expect at the start of each day. While it’s certainly a demanding job, here at Emotions Funeral Service, we are passionate about looking after the families who trust us with such an important role during this difficult period in their lives. Today we’re going to share with you what goes on behind the scenes each day.

Morning routine

Like many jobs, our day starts off by checking our emails and any enquiries that came in overnight. Clients o/en leave us messages and need to discuss last-minute details, so the early hours of the day are usually spent in communication with customers. We have an on call team member each night, so we’ll check for updates from them in case anyone has been brought into our care overnight. From there, we begin the paperwork and contact with families to discuss the next steps.


Contact with families

Here at Emotions, we pride ourselves on our commitment to the families we serve. We believe this is one of the most important parts of our service, and we are here from the very first contact to reassure families and ease their burden. Our team of compassionate and professional individuals take every measure to ensure each client is fully supported during this challenging time, and understand that shock and grief can make it very difficult to process what is going on. For the final funeral arrangements, we will set up a separate meeting with the family, and try to give you some time to process the events beforehand.


Funeral arrangements

Behind-the-scenes a lot of work goes into planning a funeral, and we always want to ensure that everything goes just as planned. We take as much time as needed with families during the first arrangement meeting to help tailor the service to their needs. It’s important to also discuss the paperwork and administration with the family, so they can look into any support they need with finances and arrangements in advance.


As funeral directors, we are responsible for ensuring everything is just right for each service, down to the flowers, cars, the order of service and venue. As you can imagine, a lot of our day is taken up speaking to suppliers and venues, and making sure all the legal paperwork is completed so that the process will be seamless for the family we are serving.


Naturally, we also have to manage taking the deceased into our care, whether that’s from their home, hospital or care home. At Emotions, we ensure that every person and their personal effects are treated with care and dignity during this process. We work with the family and our team of embalmers to care for the person in a way that fulfils the families wishes.

Funeral Services

When it comes to the funeral service, we make sure that everyone involved in the service is at the right place, at the right time. There are a surprising amount of logistics involved in each service, so we work to remain calm and in control of the service at all times. Most people think this is what the majority of our working day involves, but as you can see, this is only a small portion of what goes on behind-the-scenes. Afterwards, we return to the funeral home to complete paperwork and calls, before starting all over again tomorrow.


If you have any further questions about our services here at Emotions Funeral Service, please don’t hesitate to contact us on 01422 345 472

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